When can I expect to receive my order?

This depends on where you’re located and the postage speed you have selected when checking out. We have provided some general guidelines below, though you will be able to track your individual delivery once it has been dispatched:

Orders are dispatched between 9:00am and 3:00pm AEST Monday through Friday (excluding public holidays). Orders received after 3:00pm AEST or outside of AEST business hours will be dispatched the following business day.Please note that the delivery times listed should be treated as estimates only. Expected delivery timeframes commence from your parcel being dispatched.

Whilst we make every effort to ship your order within the timeframes supplied, unforseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, and holiday periods (including public holidays). In the event you have paid for shipping and your order is delayed during a peak trade period, please contact our customer service department for a shipping refund.

If you have ordered more than one item, you order may arrive in more than one package. You will receive a separate dispatch email and tracking number for each  item/s you have ordered. This allows us to get your order to you as quickly as possible.

Will I be able to track my order?

Yes! Once your order has been dispatched from our distribution centre an email will be sent with your parcel tracking number and a link with which you can click to check the status of your delivery.

What if no one is available to sign for my delivery?

We now offer Authority To Leave ‘ATL’ for express & standard delivery options via the By Beth website.

If no one is available to sign for your order, the courier will follow the delivery instructions that were provided in checkout or in-store.  By selecting one of the below delivery instructions in checkout, you will be authorising the courier to leave your order at the nominated shipping address without requiring you to sign for delivery. 

1. Leave near the front door
2. Leave out of the weather
3. Leave at reception
4. Take to the nearest post office
5. Other (please specify)

The courier will only leave your order if there is a safe place to leave this. In the instance there is no safe place to leave the parcel, the driver will return the parcel to a post office or collection point.

In selecting options 1,2,3 or 5 (as listed above), the only confirmation of delivery that will be available to prove receipt of your order will be obtained from the driver as their will be no signature taken. Thus, Cue cannot be held responsible for any parcels that are lost, stolen or damaged as a result of selecting delivery options 1,2,3 or 5. 

If you opted for the driver to take your parcel to the nearest post office, the driver will leave a delivery card at the nominated delivery address. If this occurs an email will also be sent to notify you of the attempted delivery and the location of the parcel, once it has been redirected  to the nearest Australia Post Office for collection.

To collect the parcel the delivery card must be presented with a form of photo identification. Parcels must be collected within 10 business days from the date it is received by the local Post office. If the parcel is not collected within this timeframe it will be returned to sender.