RETURNS

Because By Beth products are ingestible food products, we do not accept returns or exchanges of any product, opened or unopened. This protects the safety, hygiene and integrity of every order that reaches our community.

DAMAGED, FAULTY OR INCORRECT ORDERS

If your order arrives damaged, faulty or incorrect, please email us at customerservice@bybeth.com within 7 days of delivery with your order number and a photo, and we will arrange a replacement or refund.

OUR TWO PROMISES

1. The Coffee Taste Promise. Stir one teaspoon of The Original Tasteless collagen into your coffee. If you can taste it, we'll refund you in full.

2. The 8-Week Results Promise. Take By Beth every day for 8 weeks. If you don't love your results, we'll refund you in full, and you keep the product.

How to claim. Email customerservice@bybeth.com with your order number and which promise you're claiming. We reply within one business day, and approved refunds go back to your original payment method within 3 business days.

The fine print.

• The Coffee Taste Promise covers The Original Tasteless collagen only, taken as directed: one teaspoon in coffee. Claim within 14 days of delivery.
• The 8-Week Results Promise covers everything By Beth sells. Claim between week 8 and week 10 after delivery, so you've given it the full 8 weeks.
• One claim per customer, and one refund per order.
• You keep the product. There's nothing to send back.
• These promises are in addition to your rights under Australian Consumer Law.

Full details: Our Two Promises.

CHANGING OR CANCELLING AN ORDER

Please check your order carefully before placing it, as we are limited in our ability to make changes once it has been processed. If you need a change, email us as soon as possible and our team will do its best to help. We aim to respond within 24 hours, Monday to Friday.

PROCESSING REFUNDS

Approved refunds are processed back to your original payment method (credit card, PayPal or Afterpay), and you will receive a confirmation email once it has been processed.

Nothing in this policy limits your rights under the Australian Consumer Law.