To make a return or exchange for a product purchased from bybeth.com, please notify us of your intention to return by using the contact form to ensure it is processed in a timely manner. Please make sure you send your unopened product(s) back to us within 14 days of receiving your order together with a copy of your order confirmation. Please note shipping a return is at your own cost and we are unable to refund your original order’s shipping cost. Customs duties, taxes and fees are non-refundable through ByBeth. You may, however, be able to recover these by contacting your local customs bureau directly.
Items permissible for return or exchange.
As our products are ingestible, we are unable to accept returns or exchanges to opened product.
Returning products purchased at a location other then www.bybeth.com
We are only able to accept returns or exchanges for products purchased directly from www.bybeth.com
If you purchased your By Beth products from a department store, specialty retailer, other online store or elsewhere, please contact the original company of purchase.
Changing or cancelling an order.
Please take the time to ensure your order is correct prior to placing as we are limited in our ability to make changes to orders once processed. We would, however, like to assist you whereever possible. Our customer service team will strive to accommodate any changes, however please be aware this is not always possible. Please send our team an email to notify of requesting changes as quickly as possible. We will aim to respond within 24 hours, Monday through Friday.
Damaged or inaccurate orders.
If an item arrives damaged or is inaccurate, please email our customer service department with 7 days of receipt so we can make amendments as quickly as possible.
Processing the refund.
Refunds will be processed once the return has been received and processed at the respective warehouse. Refunds are processed back to the method of payment used when placing your original order (either Credit Card, PayPal or Afterpay). Once your return has been processed, you will receive a confirmation via email.